Bridging the Gap
Volunteer Canada listens to the experiences of volunteers and organizations. We stay on top of trends. And we research emerging topics. In 2010, we began hearing about a new issue. It was an issue seen by both volunteers and organizations. People we spoke with saw a growing gap between what volunteers look for and the opportunities organizations offer.
We needed to verify this observation, so we researched the topic. We wanted to develop new strategies for better volunteer engagement and improve the volunteer experience.
How did we do it? Check out the summary report.
The result of our research is the Bridging the Gap report. It’s a pan-Canadian study by Volunteer Canada and Manulife Financial. The research focused on four volunteer groups: youth, families, baby boomers and workplace volunteers.
With that work, we developed a picture of the characteristics of today’s volunteers. And we discovered the barriers and challenges to effective engagement. We learned that:
The study also gathered advice on how organizations can better engage today’s volunteers.
We found differences in the needs of youth, families, baby boomers and workplace volunteers. But some of the gaps cut across all volunteer groups. For example:
Our survey participants gave advice on how organizations can improve the way they engage volunteers.
Many of the tips were basic. Organizations should build meaningful relationships with volunteers. They should understand where volunteers are in their lifecycle. Organizations should learn a volunteer’s goals and skills.
Human resources should include volunteers. Some policies and benefits apply equally to volunteers and paid staff.
Today’s volunteers have erratic schedules. Volunteers of all ages have multiple demands. These include work, school and family. Organizations benefit from being flexible and accommodating.
Organizations should be sensitive to gender, culture, language and age. A welcoming and inclusive environment attracts volunteers.
While many organizations use technology and social media, volunteers want to find more information online.
Two-thirds of volunteers said they’d had at least one bad volunteer experience. Some common complaints include:
Many youth said they’d experienced age discrimination while volunteering. Families felt there were not enough volunteer opportunities suited to all family members. Baby boomers wanted to see the impact of their efforts. Workplace volunteers wanted to get experience and grow their networks.